Campaign planning

Campaigns overview

Campaigns are the core unit for one-time messages — email, SMS, social, website, ads, and more — with built-in organization, associations, and calendar planning.

Step-by-step guide

What is a Campaign?

A Campaign represents a one-time message — such as an email blast, a one-off SMS, a social post, a website update, or an ad send. If a message is part of a recurring automation or journey, it belongs under Flows as a flow message instead.

Where campaigns live

The Campaigns page supports both Calendar view and List view. Calendar view is best for planning across dates; list view is best for scanning, filtering, and bulk actions.

Creating a campaign

You can create a campaign in a few ways:

  • Calendar view — click on a date cell to create a campaign pre-filled with that date.
  • Add New Campaign — opens the campaign editor directly.
  • List view — use the create button from the list.

Key fields in the campaign editor

Campaigns include a rich set of fields. Your workspace may also have custom fields enabled. The most important fields to understand:

  • Name — the campaign title (optionally generated by naming conventions).
  • Type — impacts which fields appear (e.g. Email shows subject & preheader; SMS shows SMS copy instead).
  • Initiative — a key organizing layer for promotions, launches, sales periods, and programs.
  • A/B test — link a one-time or ongoing test to the campaign.
  • Theme — optional tagging for filtering and analytics breakdowns.
  • Assignees — who owns the work.
  • QA checklist — attach the checklist that should be completed before the campaign goes live.
  • Scheduled date, time, and time zone — drives placement on the calendar.
  • Audience & volume — select audiences and segments; audiences can pre-populate inclusion and exclusion logic.
  • Assets — link creative/content assets to the campaign to keep work and planning connected.

If your workspace uses naming conventions, you may also see a Static name field, along with Manual override. See Campaign naming conventions for details.

Working from the campaign modal

Clicking a campaign in the calendar opens a modal with core details, audiences, and linked assets. From here you can:

  • Comment — collaborate directly on the campaign.
  • Navigate to assets — jump into the linked asset details directly from the campaign modal.
  • Copy URL — copy the campaign’s unique URL for quick sharing.
  • Pop out — open the campaign in a new tab for a full-page view.
  • Clone, merge, or delete — manage lifecycle actions directly from the campaign.

Filters and multi-client view

Use filters to segment campaigns by status, type, theme, initiative, assignee, and more. If you manage multiple brands, switch into multi-client view to plan and scan across all clients in one place.

Campaigns vs flows (quick rule)

If it’s a one-time send, it’s a campaign. If it’s part of a recurring automation, it’s a flow message inside a flow. You can still see flow messages on the campaign calendar when they have a scheduled date and you enable the flows toggle.